Cancellation Policy

Cancelling or rescheduling before the mechanic is dispatched

You can cancel or reschedule free of charge at any time before the mechanic is dispatched for your booking. There is no cancellation fee and no separate cut-off time before the booked slot — the quickest way is WhatsApp 82969 50339, and a call to 02269711329 works just as well.

No advance is collected when you book: you pay after the service, so cancelling before dispatch never involves reversing a payment.

How to cancel a booking

Call 02269711329, WhatsApp 82969 50339, or reply to the WhatsApp conversation where your booking was confirmed. Email works too if you prefer it in writing.

Tell us your name, the mobile number used for the booking, and — if you have it — your booking ID. You can find your booking ID on the track-booking page using your booking ID and mobile number.

We will confirm the cancellation back to you on the same channel, so you are not left guessing whether it went through.

Changing your appointment instead

If you still want the service but need a different day or time, ask us to reschedule rather than cancel. Rescheduling is done the same way — call or WhatsApp with your booking details — and the new slot is confirmed with you before the mechanic travels.

If your vehicle, locality or the problem has changed, tell us then too, because the quote and the mechanic's preparation depend on it.

If a mechanic has already been assigned or dispatched

Let us know as early as you can — the later the cancellation, the more of the visit has already been arranged.

There is no cancellation fee for cancelling itself, even once a mechanic has been dispatched. What you may still need to pay for, if it exists, is separate: parts already bought or fitted for your job, or work already carried out on your vehicle. That is not a cancellation charge — it is payment for something that has already been done or bought for you.

Before anything is charged, we walk you through what applies for your specific booking on the call, and nothing goes on your bill unless you have been told about it and agreed to it.

What we need from you

Accurate booking details (name, mobile, booking ID) so we can find the job quickly, and notice as early as you can. That is all a cancellation takes — there is no form to fill and no fee to pay to submit a request.

Parts purchased or fitted for your job

If you cancel after parts have been specifically purchased for your vehicle or parts have already been fitted, we will explain the situation and any proposed charge to you before charging anything. A charge may apply for parts purchased specifically for your job, but only after we explain the cost and you agree to it. We will not automatically treat any amount as non-refundable. If you do not agree to a proposed charge, we will discuss the available options with you before proceeding.