Terms & Conditions

What we provide

Ride N Care provides doorstep bike, scooter, electric two-wheeler and car service and repair in Bengaluru, Karnataka and Hyderabad, Telangana. Every mechanic who visits you is background-verified, and they come to your home or office with tools and OEM-grade parts.

Booking requests and confirmation

A booking you submit through this website is a request. It is confirmed only when we confirm it with you on call or WhatsApp — until then the slot, the price and the visit are not committed.

Bookings are looked up with your booking ID and mobile number on the track-booking page. Please keep that ID; it is the reference for the job, the invoice and any later claim.

Service availability

Availability depends on your locality, your vehicle and the type of repair. We serve confirmed localities across Bengaluru and Hyderabad — the areas pages list exactly where we go.

Some jobs genuinely need a workshop — for example full car painting or major crash repair. If your request is not suitable for doorstep service, we will tell you honestly and suggest the right option rather than take on work we cannot do properly.

Actual slots and mechanic availability are confirmed when you book; a request on the website does not by itself guarantee a particular arrival time.

Written estimates and your approval

You always get a written quote before work starts. Work begins only after you approve it.

If the job turns out to need more than the approved quote — extra parts, or additional work — we ask you again before doing it. Nothing outside the approved scope is added to your bill without your approval.

Parts, payment and invoices

Parts used are OEM-grade, and you can ask what is being fitted at any point. You pay after the job is done by UPI, card or cash — no advance is collected when you book — and you receive a digital invoice listing parts and labour.

Package prices shown on the website are starting prices for the listed scope; your final quote depends on your vehicle and its condition.

Your responsibilities

Give accurate information — the right vehicle make, model and variant, a working mobile number, and an honest description of the problem. Wrong details lead to the wrong quote and the wrong parts being carried.

Make sure the mechanic can reach the vehicle: a safe parking spot, permission to work where the vehicle stands, and someone present if the job needs a decision.

Hand the vehicle over in the condition it is in, and tell us about pre-existing damage, warnings or prior repairs so the scope of our work is clear to both of us.

45-day service warranty

Eligible service and repair work carries our 45-day service warranty: if the same problem comes back within 45 days of our visit because of the work we did, we inspect the vehicle and correct the work in accordance with the warranty.

The warranty covers workmanship on eligible work — not new faults, accidental damage, normal wear, or parts you supplied yourself. The full wording, including how to raise a claim, is on the 45-day warranty page.

Cancellations, refunds and complaints

You can cancel or reschedule free of charge any time before the mechanic is dispatched. The process, and what applies if a mechanic has already been assigned or dispatched, are set out in the Cancellation Policy. Payment questions, duplicate payments and billing discrepancies are handled under the Refund Policy.

If something is not right, tell us first: call 02269711329, WhatsApp 82969 50339, or email us with your booking ID. Most issues are settled on the call or a return visit. Warranty claims follow the process on the warranty page.

Liability

Our liability for any service is limited to the value you paid for that service. We insure nothing beyond the work we perform, and we are not responsible for pre-existing faults that were outside the agreed scope.

Nothing in these terms limits or excludes rights you have under Indian consumer law, including under the Consumer Protection Act, 2019 — those rights apply in addition to anything written here.

Changes to these terms and applicable law

We may update these terms as our service changes. The version published on this page is always the current one, and material changes appear here with an updated date.

These terms are governed by the laws of India, and disputes are subject to the courts and consumer forums available to you under Indian law.