Refund Policy

When to use this policy

Use this page if you believe money has moved and should not have — or should come back. Typical situations: you paid twice for the same job, you paid for a booking that was later cancelled, the invoice does not match what you approved in writing, or you are unhappy with part of the work and want it looked at again.

For issues with how the work itself turned out, the 45-day service warranty usually applies first — see the warranty page. A warranty correction and a refund are different routes, and we will tell you which one your case falls under.

How to raise a request

Please raise a refund request within 7 days of the service or the payment it relates to. If you discover a duplicate payment or a clear billing error after this period, you can still contact us and ask us to review it.

Call 02269711329, WhatsApp 82969 50339, or use our contact page. Please have ready: your name, the mobile number used for the booking, your booking ID (available on the track-booking page), and the payment details — date, amount, and payment reference or screenshot.

The more specific you are, the faster we can match your payment to the job it belongs to. Late-reported duplicate payments and billing errors will be reviewed against the available booking, invoice and payment records. Contacting us does not automatically guarantee a refund; we will explain what our records show and the next step.

How each request is reviewed

Every request is checked against three things: your booking record, the payment status recorded against it, and what work was actually carried out and invoiced.

If our records show a duplicate payment, a payment against a cancelled booking, or an invoice that does not match the quote you approved, we will tell you what we found and agree the next step with you — including a correction of the payment where one is due.

If the records and your account differ, we will say so plainly and ask for whatever additional detail you can share (a payment screenshot or reference usually settles it).

How a correction is made

Once a refund is approved, our target is to process it within 7 working days from our side. That is a target, not a guarantee — the exact time also depends on how you paid, since UPI, card and cash each move differently, and we will confirm the method with you on the call.

Please keep your payment reference until the matter is closed; it is the fastest way to trace a payment on either side.

Disputes and policy questions

If you disagree with a decision on your request, or have a question about this policy, use the contact page — the same phone, WhatsApp and email channels you used to book. Every request is reviewed against your booking record, the payment status and the work actually carried out, and we will walk you through what the records show.

Nothing here limits the rights you have as a consumer under Indian law.

What we do not decide here

Payment-gateway timelines, bank processing windows and gateway charges are outside Ride N Care's control. We can pursue and confirm a correction from our side; the time a bank or gateway then takes to reflect it is theirs, and we will share the reference so you can follow it.