Privacy Policy

What we collect

When you book a service or send an enquiry, we collect the details you give us: your name, mobile number, WhatsApp number and email address (if you share it).

We also collect your vehicle details (bike, scooter or car — make, model, engine capacity or variant where relevant), the service address, your preferred date and time, and a short description of the problem. Registration number is optional.

If you choose to share your device location so the mechanic can find you, we use that location only for your booking. Location is never collected automatically in the background.

If you use the AI booking assistant on this website, whatever you type in that chat is sent to a third-party AI service so it can help you pick the right service.

How we use it

We use your booking details to confirm the booking with you on call or WhatsApp, assign a mechanic, prepare the written quote you approve before work starts, carry out the service, and issue the invoice.

We also use them to contact you about your booking — before, during and after the visit — and to honour the 45-day service warranty if something related to our work needs attention later.

Your booking can be looked up on the track-booking page using only your booking ID and mobile number.

We do not sell your personal details to anyone.

Where booking details are stored

Booking records are stored in our cloud booking system (a database hosted by Supabase). The site itself never takes an online payment and no advance is collected — you pay after the service by UPI, card or cash — so no card or bank details are entered on this website.

Access is limited to authorized Ride N Care staff and the mechanic assigned to your service. When a booking's status changes (for example, confirmed or completed), the change is recorded in the booking history with who made it.

We keep booking records for as long as we reasonably need them — to deliver the service, honour the 45-day service warranty, and handle billing questions or disputes.

Messages on WhatsApp

Bookings and follow-ups happen largely on WhatsApp. That conversation takes place on WhatsApp and is handled under WhatsApp's (Meta's) own privacy terms, which we do not control. We only see and keep the messages you send us about your booking.

Website analytics

The website uses Google Analytics to count page visits and button clicks — for example call taps, WhatsApp taps and booking-form activity. This helps us understand which pages are useful.

We have not configured analytics to collect your name, email address or booking details. Google also applies its own policies to this data; you can opt out of Google Analytics across the web with Google's browser opt-out tool or your browser settings.

AI booking assistant

The assistant on this site is powered by a third-party AI service — Google Gemini, with OpenAI as a fallback. Your chat messages are sent to that provider to generate a reply. Please avoid sharing bank details or documents in the chat — booking details such as your vehicle and locality are enough.

Who else can see your details

Besides our team and your assigned mechanic, we use service providers that help us run the website: the company hosting our booking database (Supabase), our website host (Cloudflare) and Google (analytics and the AI assistant). Each of them handles data under its own terms.

We share details with a government authority or law-enforcement agency only if we are legally required to.

Your choices and your rights

You can ask us what booking details we hold about you, ask us to correct them, or ask us to delete them. Call 02269711329, WhatsApp 82969 50339, or email us — we will tell you what we can do for each request.

You can also decline to share location or use the AI assistant and still book by call or WhatsApp.

Security

Booking records sit behind password-protected systems and access is limited to the people who need it for your service. No online system can be guaranteed completely secure, so please share only what a booking actually needs.

Changes to this policy

We may update this page when our data practices change. The version published here is always the current one; material changes will be noted on this page.